For private practices
Your front desk shouldn't keep you billing at 9pm
Trained remote practice teams for billing, authorizations, reception, and recall, already working in Athena, Tebra, WebPT, and SimplePractice. Inside your systems, under your policies. Proven on a Day One™ work trial.
Your front desk shouldn't let a booking walk
Trained remote practice teams for lead response, booking, reception, and rebooking, already working in Aesthetic Record, Boulevard, Zenoti, and ezyVet. Inside your systems, under your policies. Proven on a Day One™ work trial.
Your front desk shouldn't leave treatment unbooked
Trained remote practice teams for verification, treatment plan follow-up, reception, and recall, already working in Dentrix, Eaglesoft, and Open Dental. Inside your systems, under your policies. Proven on a Day One™ work trial.
Built for the role
A person on our team reviews
Built for the role
A person on our team reviews
Built for the role
A person on our team reviews
Chosen by founders, CEOs, and executive teams at more than 1,000 companies, including
The workforce model
Remote help raises one question first: what happens to patient information? Here's the whole answer.
You provision the login, set the policies, direct the work, and include them in your own training. HIPAA treats that person the way it treats an on-site employee, so a business associate agreement typically isn't required.
It all fits on a single page you can forward, and it usually closes the conversation in one email. If your compliance officer wants a BAA anyway, we keep a template ready.
What's actually breaking
Seven things we hear from practice owners and administrators every month. If three sound familiar, the fix isn't another local hire.
Clinical all day, admin all night. You went to school for this, not for paperwork at 9pm.
Your highest-turnover role. Every departure costs weeks of retraining while phones go unanswered.
A patient is standing there and the phone is ringing. Staff has to choose, and either way you lose.
Aged AR, unscheduled treatment, patients who never rebooked. Same problem, three names.
A second location or a new provider needs an office manager you can't clone.
A slot that empties an hour out can't be refilled if nobody owns confirm and recall.
Front-desk pay climbed while payer rates sat flat. Local hiring stopped penciling.
Built for your specialty
Prior auth volume, verification, refill queues, referral coordination, and chart prep.
Authorization units are the whole game. Expired auths and unbilled visits are pure loss.
Documentation-heavy, with school and early-intervention contracts and parent scheduling churn.
Very high visit volume against a tiny admin staff, plus care plan adherence and lapsed-patient reactivation.
Intake waitlists, first-session no-shows, telehealth verification, and out-of-network superbills.
DMs go cold in minutes, and membership retention is the margin.
Phone volume, appointment density, reminders, and payment plans, with techs pulled to the front desk.
Insurance breakdowns, pre-determinations, unscheduled treatment follow-up, and hygiene recall.
The one number
Look up your AR over 90 days and put it in. Collectable AR is revenue you already earned.
Every inquiry that waits too long books somewhere else. Put in your own numbers.
Diagnosed treatment that never got booked is the biggest hidden number in dentistry. Put in yours.
An estimate from your inputs.
Your hire's actual rate is on their profile before you commit.
“He’s a true marketing guru who has produced more in months than previous team members did in years.”
Who practices hire
Mid and senior operators, each proven on the real work of the role before you meet them.
A day in the seat · Example
Submitted yesterday's 46 claims after a scrub pass.
Worked 8 denials and found two coding errors to correct.
Called a payer about a stalled claim and got a reprocessing number.
Followed up on 12 accounts over 90 days.
Recovers revenue already earned
What they own
A day in the seat · Example
Verified eligibility for tomorrow's 31 patients.
Submitted 3 prior auths with clinical notes attached.
Flagged 4 patients whose units run out next week.
Renewed two expiring authorizations before the next visit.
Stops the most common denial cause
What they own
A day in the seat · Example
Cleared 14 voicemails before the first patient arrived.
Confirmed tomorrow's schedule and filled two cancellations.
Called 3 no-shows and rebooked two of them.
Sent intake paperwork to 6 new patients.
Covers every practice, every specialty
What they own
A day in the seat · Example
Submitted enrollment for a new provider with two payers.
Updated CAQH attestations for the whole group.
Logged a revalidation deadline and gathered the documents.
Sent the owner a status sheet by payer.
Every week shaved is billable weeks gained
What they own
A day in the seat · Example
Returned 7 new inquiries before noon.
Matched two waitlisted clients with a provider opening.
Triaged 4 referrals and booked first sessions.
Sent first-session reminders to cut no-shows.
Converts inquiries into first appointments
What they own
A day in the seat · Example
Pulled $48,000 in unscheduled diagnosed treatment.
Called 9 patients with benefits left to use.
Booked 4 crowns and a bridge consult.
Walked two patients through financing options.
Reactivates the biggest hidden number in dentistry
What they own
A day in the seat · Example
Answered 11 overnight DMs and form fills.
Booked 4 consults with deposits.
Confirmed tomorrow's consults by text.
Covered the evening inquiry rush.
Books the consult before the lead cools
What they own
A day in the seat · Example
Pulled 40 patients past their recall window.
Texted and called the first 20.
Rebooked 9 and renewed two memberships.
Logged the rest for a second touch next week.
Pure margin that always gets deferred
What they own
A day in the seat · Example
Sent statements to 60 patients with open balances.
Set up three payment plans.
Followed up on 12 balances over 60 days.
Posted payments and updated the AR report.
Collects patient balances without the awkward calls
What they own
A day in the seat · Example
Prepped charts for today's 22 visits.
Cleaned up morning notes drafted by your scribe.
Entered 9 orders and routed refill requests.
Cleared the task queue so you leave on time.
Gets the clinician out of the chart
What they own
Matched to the systems your practice runs
Where AI stops
AI already does this
Which is why you need an operator
Every AI tool in your stack ends in the same place:
a queue of exceptions that needs a person on a phone.
That queue is the seat we fill.
The proof
Day One™ is a work trial in the real conditions of the role, two hours or less, scored against a rubric built for that role by a person on our team.
Day One™ · Denial to appeal
Denial reviewed. Payer says no authorization for visit 13.
Found the cause. The auth covered 12 units and expired before the visit.
Called the payer. Confirmed a retro auth is allowed with notes.
Appeal drafted. Retro auth request filed with the plan of care.
Flagged the pattern. Three more patients are near their unit limit.
Reviewer noteWorked the denial to appeal instead of just flagging it, then caught the next three before they happened. Strong fit.
Day One™ · Lead response
DM arrived. Asking about pricing and downtime.
Replied. Warm, on-brand, with two consult times.
Booked. Thursday consult, deposit collected.
Logged. Notes and photos request sent ahead of the visit.
Reviewer noteFast, in the practice's voice, and never gave clinical advice. Strong fit.
Day One™ · Treatment follow-up
Pulled the list. 22 patients with diagnosed, unscheduled treatment.
Verified benefits. Remaining maximum and patient portion estimated.
Made the call. Explained the estimate and the benefits deadline.
Booked. Crown prep scheduled, financing option sent.
Reviewer noteLed with the patient's benefits, not a sales pitch, and booked on the first call. Strong fit.
Ready now
Client Experience Manager, Nairobi
The proof
Faith built a client onboarding checklist the reviewer rated ready to use. She added the three questions new clients always forget to ask.
Zone of genius
Full profile, intro video, and rate
Client Success Lead, Davao
The proof
Aira calmed an angry refund thread and kept the customer, without giving away a discount. Her replies were warm, short, and firm.
Zone of genius
Full profile, intro video, and rate
Senior Bookkeeper, Cebu
The proof
Joy reconciled a month of transactions and flagged a $1,240 duplicate charge on the first pass. Her close notes read like a checklist anyone could follow.
Zone of genius
Full profile, intro video, and rate
Example profiles. Names shortened for privacy.
What practice clients say
“We have saved 50 percent on hiring costs, tripled our revenue, and now have a reliable hiring system in place.”
“Her excellent instincts on handling calls, even with challenging clients, have been impressive.”
“We’ve hired two unicorns from Assistantly for admin and marketing tasks, and the level of talent they provided is unbelievable.”
Free practice call
Tell us about the practice. We'll come to the call with the seats we'd fill first and the one-page compliance summary for your files.
Your operator joins your workforce. You provision the login, set the policies, direct the work, and include them in your training, the same way you would an on-site employee. That's why a business associate agreement typically isn't required. If your compliance officer wants one anyway, we keep a template ready.
A confidentiality agreement with a PHI clause signed by every operator, documented HIPAA training with an attestation on file, and described device and access controls. It fits on one page you can forward to your compliance officer.
Confidentiality is the first question every practice asks, and the most important one for mental health. Your operator works inside your systems, under your policies and access controls, as part of your team.
We match on the systems you run, from Athena, Tebra, and WebPT to SimplePractice, Dentrix, Aesthetic Record, and ezyVet. Access is set up by you in week one.
No. Our operators run the work around care: billing, authorizations, the front desk, intake, and recall. Clinical decisions stay with your licensed providers.
You decide on the work, not the interview. Every finalist completes a Day One™ work trial in the real conditions of the role, scored against a rubric by a person on our team. You see how they performed. The client never keeps, uses, or ships that work.
Their own rate plus real benefits, shown on every finalist's profile before you interview. See how pricing works.
Every hire shares a Fresh Eyes™ review at two weeks, so a weak match surfaces early. If a hire ever stops being the right fit, we find you a new one.
Tell us the seats, and we'll show you who has already done the work.
There's no commitment until you choose who to hire.
