The Client Support Team at AppSumo

AppSumo faced the challenge of expanding capacity while maintaining quality and trust. With limited resources and a high volume of customer tickets, they turned to Assistantly for help. Assistantly's virtual assistants exceeded expectations, allowing AppSumo to deliver high-quality service with fewer resources. Trust and support were key factors in their success. The support and accessibility provided by Assistantly enhanced the overall experience. By embracing remote talent, businesses can optimize resources without compromising on quality. Explore Assistantly's solution to build an efficient, effective team.

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The Challenge

Expanding Capacity without Compromising Quality

AppSumo, a leading software deal site for entrepreneurs, was grappling with a challenging predicament. Despite its popularity and growing customer base, AppSumo was on the verge of halting certain tasks due to the limited resources at hand. They needed to maintain a high level of quality and trust in their operations, but their current staffing setup wasn't providing the efficiency and effectiveness they required. That's when they turned to Assistantly for help.

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The Problem

A Large Volume of Customer Tickets and Limited Resources

AppSumo was dealing with a substantial volume of customer tickets. Yet, the company didn't just aim to manage the ticket flow, but also sought to ensure the quality and personalization of conversations to maintain high levels of customer satisfaction. However, with limited resources and an increasing workload, their current team was strained, and the fear of halting tasks was becoming a reality.

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The Answer

Assistantly Remote Talent Team

The solution came in the form of Assistantly's virtual assistants (VAs). AppSumo engaged with Assistantly's remote global talent, an experiment they describe as low-risk with high reward.

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The talent provided through Assistantly were prepared and supported to execute tasks effectively, even in areas that didn't follow a clear-cut standard operating procedure (SOP). AppSumo found that the talent team not only matched their standards but also exceeded their expectations, enhancing their ability to deliver high-quality service with fewer resources.

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One critical aspect of AppSumo's success with the talent was trust. They discovered that if team members are trusted and supported, they can perform at high levels, even in remote settings.

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“The importance of trust, open-mindedness, and willingness to explore new possibilities is essential when considering hiring international team members."  - AppSumo

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Moreover, the support and accessibility offered by Assistantly throughout the hiring process and the ongoing partnership significantly added to the overall positive experience. Using Slack for communication, the process became more efficient than traditional email chains, leading to a more productive workflow.

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With the help of Assistantly, AppSumo transformed its client support team. This shift enabled them to maintain a high standard of quality in their operations, resolve a large volume of tickets, and focus more on the personalization of customer conversations. The strategic use of VAs has allowed AppSumo to do more with less, optimizing their resources without compromising on service quality.

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Embrace the Power of Remote Talent with Assistantly

For business owners and entrepreneurs grappling with similar issues, consider the potential of Assistantly. Harness the power of remote global talent as AppSumo did, and see the positive transformation it can bring to your operations. Explore this low-risk, high-reward solution and build an efficient, effective team without compromising on quality.

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